Warranty Policy

Dear customer:

First of all, thank you for choosing to buy our products!

In order to ensure product quality, specify product quality

The responsibility of both parties is to ensure that the product quality is qualified, and to ensure product safety, the following guarantees are hereby made:

Warranty scope:

All accessories in the sauna room including wooden planks and slats, etc.

Warranty period for wooden planks, wooden accessories (stools, backrests, headrests): 3 years from the date of arrival

Warranty period for lamps, control boards, oxygen bars, reading lights, etc.: 3 years from the date of arrival

Warranty:

(1) During the 1-year warranty period, in the case of non-human damage, all accessories, free replacement, and the shipping cost will be borne by the seller.

(2) During the 1-year warranty period, if all accessories are due to human factors, our company will be responsible for free replacement, and the freight will be borne by the buyer.

(3) During the warranty period of more than one year (not including one year), if all accessories are damaged due to non-human factors, our company can replace them for the customer at the cost price, and the freight will be borne by the seller.

(4) During the warranty period of more than one year (not including one year), if all accessories are damaged due to human factors, our company can replace them for the customer at the cost price, and the freight will be borne by the buyer.

The final interpretation of this warranty policy belongs to the company.